We have closed for holidays,
reopening January 4, 2021 – magic awaits!

Where Would You Like to Stay?

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Health & Safety

As always, our number one priority is the health and safety of you, our valued guest, and our employees. Having traveled to stay with us, we appreciate that you understand that we cannot guarantee your health against COVID-19. However, we are taking every precaution, in line with CDC standards, and expanding our extensive health and cleanliness processes on property, to ensure your health, safety, and wellbeing.

WHAT OUR GUESTS WILL EXPERIENCE

Flexible Cancellation

Reservations are now flexible as all cancellation fees have been eliminated for 2020.

Body Temperature Screening

Non-invasive body temperature screening of all guests and employees will be conducted upon entering the resort.

Personal Protection Equipment (PPE)

Personal protect equipment such as face masks, hand sanitizers, and alcohol wipes will be readily available, placed at resort entrances, restaurants, elevator landings, pools, salons, exercise areas, and in rooms

24-Hour Private Concierge Service

A bespoke 24-hour private messaging service designed to deliver fast, personalized responses will be available for resorts guests and members

Wearing Masks

Employees are required to wear face masks at all times and guests must wear face masks when in public spaces.

Social Distancing

Tables and seating arrangements are set up to be appropriately distanced in all restaurants, bars, groups & event spaces. Guests will be advised to practice social distancing when moving around the resort.

Contactless Service

Seamless check-in & check-out service, resort directory, and dining & experiences booking will be available on the Nemacolin App.

On-Site Doctor

24/7 on-call house doctor.

Additionally…

  • We have intensified Nemacolin’s already rigorous cleaning regimens and protocols.

  • Enhanced cleaning and sanitization practices have been put in place throughout the property and all cleanings are more frequent. For example, we have increased the sanitizing of frequently touched surfaces in public areas and guest rooms, such as telephones and remote controls.

  • All third-party providers are required to ensure their adherence to Nemacolin’s strict cleaning standards for any service provided.

  • Dedicated housekeeping teams continue to provide best-in-class service through a regimented procedure to ensure there is no cross contamination and that the environment remains clean throughout the process.

  • All employees will continue to receive training on COVID-19 safety and disinfection protocols with more comprehensive training for our teams with frequent guest contact, including Housekeeping, Food & Beverage, Public Area Department, Hotel Operations and Security.

  • Enhanced cleaning and sanitization practices have been put in place throughout the property and all cleanings are more frequent. For example, we have increased the sanitizing of frequently touched surfaces in public areas and guest rooms, such as telephones and remote controls.

  • Dedicated housekeeping teams continue to provide best-in-class service through a regimented procedure to ensure there is no cross contamination and that the environment remains clean throughout the process.

  • We have intensified Nemacolin’s already rigorous cleaning regimens and protocols.

  • All third-party providers are required to ensure their adherence to Nemacolin’s strict cleaning standards for any service provided.

  • All employees will continue to receive training on COVID-19 safety and disinfection protocols with more comprehensive training for our teams with frequent guest contact, including Housekeeping, Food & Beverage, Public Area Department, Hotel Operations and Security.

Nemacolin is closely monitoring the guidance from the Centers for Disease Control and Prevention (CDC), government mandates, and public health advancements, and will continue to make changes, as necessary and appropriate, to our Health & Safety protocols and procedures.

 

We understand that some guests may want to know more, so we kindly invite you to call 724.329.6176 to speak with a Nemacolin representative to answer any questions you may have.

VIEW OUR HEALTH & SAFETY PROTOCOLS