family walking into hotel with two staff members excited

Resort Policies

interior shot of The Chateau's king accommodation. There is a king bed with white and green linens. The room also includes views of the resort grounds, a small sitting area and a tv with a dresser.

Room Policies

Learn more about check-in, cancellations, and other policies related to your accommodations.
A large pool of water in front of a building with many windows

Resort Fee

The nightly rate is subject to a $39 Resort Fee per unit, per night.
large blue room with lots of seating and art

Payment of Services

Nemacolin requires a room charge or membership charge for all services, products offered, and purchases incurred while at Nemacolin.
Activities, dining, golf, spa, and retail are included in this requirement.
interior of gym with treadmills and weight lifting

Resort Access Policy

Nemacolin resort amenities and accommodations (except for The Field Club, Lady Luck Casino, Nemacolin Wooflands Pet Resort & Spa, Woodlands Animal Care Clinic, and Nemacolin Outlet) are available exclusively to overnight guests and members.
A woman wearing pink standing in front of a blue car with a man wearing pink next to the car and a plane flying above


Check-in time is 4pm. Guests arriving before 4pm, will be accommodated as rooms become available. Check-out time is 11am. Prior to departure, our staff will be pleased to make arrangements to hold and store luggage for function attendees remaining at the resort past 11am. Late check-out requests have limited availability and must be pre-arranged through the Front Desk.

Pet Policy

Registered resort pet dogs are welcome at Nemacolin. Pet rooms are limited and are based on availability.

Pool Policy

All pools at Nemacolin are for the exclusive enjoyment of overnight guests and members, based on membership benefits. Nemacolin offers six pools, each of which offers varied access.

Dining and Activity Reservations

A notice of 24 hours is required for any cancellation of your reservation or 100% of the fee will be charged. Cancellations within 24 hours or no-shows will be charged the full price.
one tree in a large empty field

Smoking Policy

Nemacolin is a non-smoking facility. Smoking is permitted outside of the building in designated areas. Guests are subject to a $350 cleaning fee
if smoking occurs in your room.

Membership Policy

The Woodlands Club offers three membership levels: Golf Access, 
Resort Access, and All-Access — each with bespoke experiences
and exclusive opportunities.